- Shipping & Returns
Shipping & Returns
We ship only to addresses within Australia.
Shipping is free of charge for all orders over $30. For orders under $30 there is a flat $10 fee.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the freight options you choose.
Depending on the freight option you choose, shipping date estimates may appear on the shipping quotes page. We typically ship within 2 business days of receiving your order.
On the day that your order has been despatched, we will email you a despact confirmation notice. You should expect delivery within 3 business days of this despatch notice.
You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply call 1300 885 769 or email firstname.lastname@example.org and quote order number.We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
For assistance, please call on 1300 885 769 or email email@example.com.
Head office - 6 McArthur St, West Footscray, 3012